A thing or two about us
In the face of our era’s global economic crisis, businesses have been forced into a highly competitive state, requiring companies go above and beyond for customer satisfaction. Adding noteworthy enhancements to the user experience is crucial when running a modern business, especially for medium-sized companies determined to expand and succeed, but need a tool to provide the right edge.
Danmar is using its almost 12 years of experience in the development of software, more than 7 in ERP software, and over 8 years in SugarCRM software to help companies improve their processes, reporting, or database management, while delivering timely, high quality services.
A little bit of history…Established in 2000, Danmar focused mainly on business software development. Being a small company, it centered on providing high satisfaction to clients at high levels. The main areas of interest were ERP systems, therefore Danmar developed its own ERP system based on MySQL database, which was successfully implemented among multiple large companies.
Driven by customer requests, Danmar started developing and implementing CRM solutions in 2005. We began providing solutions based on SugarCRM, wherein we developed over 300 modules for clients across the globe, helping them improve and enhance their existing businesses.
…our work…Starting in 2005, we took on a high customization project for BMR Barnett McCall BMR/Romania. More or less, this was the first large implementation project we completed for SugarCRM, where in addition to standard tasks, we developed an outlook plugin for SugarCRM, a somewhat daunting task at the time.
In 2007, we were already releasing our first free software on Sugarforge.com, and we created our first Google integration with SugarCRM: the calendar was synced between SugarCRM and Google Calendar. This first integration was more or less acquired by MyCRMSPACE Germany future and the actual MyCRM GMBH.
We have been working for years helping improve and develop some of our strategic CRM clients as East Coast Health Insurance, one of the largest insurance brokers in the eastern United States. Here, we work nonstop, improving daily processes to help employees increase productivity and have all data available when they need it. We can claim that we have created an insurance domain-dedicated CRM.
Danmar is also present in the UK through SouthWest ICT, who is a fellow SugarCRM partner. We are developing and solving client issues, and we have developed, in the past few years, add-ons and full integrations such as SugarCRM-Joomla!-KnowledgeTree.
SuperLight is also one of our great partners, for whom we were happy to develop 1CRM software. Through this software, we have solved many tickets, and received and improved existing work flows to enhance activity and response times.
In Belgium, Delta Engineering BVBA http://www.delta-engineering.be/ is using many of our improvements to optimize their processes. We started with a customized version of Google Maps that can be used by agents to schedule their entire trip to one country by time spent in one location and by travel time, and went further with other customizations that help SugarCRM agents improve their job. Additionally, we are testing with a C2C (Click 2 Call) that will help all agents improve their activity, and speed up all call-related processes both inbound and outbound.
In addition to this small sample of our client database, we have had at least another 100 CRM clients using our services for regular implementation steps, such as changing edit/detail/list views or adding/editing fields, as well as more complex issues.
…and some of our projects.
Since the inception of Danmar, we have developed numerous projects. Through MyCRM, or MyCRMSpace, our team has developed software for myriad MyCRM clients, including:
• SFG / Sachsen-Finanzgruppe
In addition to custom development for a variety of private companies, our team also developed SugarCRM plugins being sold to clients as per user license, such as:
• Call Manager for TAPI and Skype
• Google Calendar Integration
• Google Contacts Integration
• Google Documents Integration
• Google Maps Integration
• GoogleAnalytics Integration
• GoogleAlerts Integration
• Fax / SMS Integration
• SugarCRM PRO Quotes ODT Template
With great success and long-term experience in business projects, we help our clients improve and optimize numerous business processes and transactions. As a SugarCRM bronze partner and Elastix bronze partner, our primary focus is to refine the response time and reduce the costs of a process while increasing the usability of any software or process, and raising the bar for user satisfaction.
In order to achieve these standards we used open source software such as SugarCRM CE, Elastix, FreePBX, and Asterisk, or “commercial open source software” such as SugarCRM PRO, combined with commercial software including VB, C++, or VFP to promote positive outcomes for businesses and users alike.
The Danmar Computers team looks forward to a successful collaboration with your company, applying our wealth of experience and knowledge to improve your site.